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What You Agree To When You Use winbaji

These terms set out the rules for your winbaji account — from how you fund it with bKash, Nagad, or Rocket, to how withdrawals are processed and what happens if there is a dispute.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet verification required
winbaji What You Agree To When You Use winbaji
ACCOUNT SECURITY

How We Protect Your Account and Data

Your winbaji account is secured with OTP verification on every login attempt. We do not store your bKash, Nagad, or Rocket PIN — wallet transactions are completed inside your mobile wallet app, and only the confirmation reference reaches our system. Account data is held in line with applicable data protection standards, and we do not share your details with third parties outside of what is required for payment processing or legal compliance. You can request a summary of the data we hold on your account at any time by contacting support.

OTP Login Verification

Every sign-in requires a one-time code sent to your registered mobile number, so no one else can access your account even if your password is compromised.

Wallet Data Handling

We record transaction references from bKash, Nagad, and Rocket but never store wallet PINs or full wallet credentials. Your payment app stays yours.

Data Retention Policy

Account records are kept for as long as your account is active and for the minimum period required by applicable law after closure. You may request deletion where law permits.

Dispute and Review Process

If you believe a transaction or account action was made in error, contact support with your transaction reference. We will review and respond with findings within a reasonable timeframe.

TERMS CONTACT

Reach Us About Your Account Terms

If a clause in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can walk you through the relevant section. You can reach us by live chat, email, or through your account dashboard. We aim to respond to policy questions within one business day.

Live Chat Start a chat from your account dashboard for the quickest response on terms queries, wallet verification holds, or account access questions.
Email Support Send a detailed message to our support address for written confirmation on policy matters, dispute records, or account status requests.
Account Dashboard Log into your account to view your transaction history, check wallet verification status, and raise a formal query directly from your profile page.

Common Questions About These Terms

Here are the questions we get most often about how these terms work in practice — covering wallet rules, account eligibility, and what to do if something goes wrong.

You must be of legal age in your country and in a region where winbaji is available under local law. Eligibility depends on your jurisdiction — check whether access is permitted before registering.

No. All wallet transactions must come from a wallet registered in your own name. Third-party wallet funding is a breach of these terms and will result in the funds being held pending review.

We will notify you via your registered email or a dashboard notice. Continuing to use your account after the update takes effect means you accept the new version of the terms.

Contact our support team by email or live chat with your registered account details. We will provide a summary of the data we hold and the basis on which it is retained.

We may suspend or close accounts that breach these terms, including wallet mismatches or fraudulent activity. In most cases we will notify you, but immediate suspension is possible where fraud is suspected.

Gather your transaction reference from your bKash, Nagad, or Rocket app, then contact support. Submit the reference with a short description of the issue and we will open a formal review.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.