What These Terms Actually Cover
These terms cover everything connected to your winbaji account — how it is opened, how funds move through it, and under what conditions access continues. Using bKash, Nagad, or Rocket to fund your account means those transactions also fall under our payment-handling policy, which requires your
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wallet name to match your registered account name. We do not share that verification data with third parties outside of what fraud-prevention and payment-processing partners require. Access to winbaji is available only where local law and eligible region conditions permit it. If you are in Bangladesh
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and your region qualifies, you can open an account, deposit via your mobile wallet, and use the lobby. If local regulations change, access conditions change with them — we update these terms when that happens and notify active account holders through the contact method on file.
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Disputes go through our support channel first. If a transaction via Nagad or Rocket shows an error on your account balance, raise it with support within 14 days and include your wallet transaction reference. We track every deposit entry against the payment rail record. Account termination
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requests are processed within a reasonable period after identity confirmation — usually by the same wallet method you used to deposit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.